1. Controller
The controller responsible for the processing of personal data on this website is:
RUM Real Estate & Services
Barlachstraße 16
Germany
Phone: +49 177 4446993
Website: https://rumrealestate.de
2. Processing of Personal Data
We process personal data in order to provide our website, respond to inquiries, and prepare and provide our real estate and service offerings.
Depending on the nature of your inquiry, the following data in particular may be processed:
- First and last name
- Email address and telephone number
- Content of your message
- Information about the property you are looking for or offering
- Preferred location, budget, and desired rental start date
- Information about the requested service, location of service, and preferred date
When making an initial inquiry, please provide only the information necessary for this purpose.
3. Contact Form, Email and Telephone
If you contact us via the contact form, by email, or by telephone, we process the information you provide in order to handle your inquiry and communicate with you further.
Where your inquiry serves to prepare or perform a contract with you, the legal basis for processing is Art. 6(1)(b) GDPR.
For other inquiries, processing is based on Art. 6(1)(f) GDPR. Our legitimate interest is to respond appropriately to incoming inquiries.
Providing your data is generally voluntary. However, without the contact and inquiry information required to process your request, we may not be able to respond to your inquiry. Mandatory fields are identified in the relevant form.
4. Real Estate and Service Inquiries
We use the information you provide to identify suitable properties or services, prepare offers, coordinate appointments, and organize agreed services.
This may include inquiries relating to the rental, purchase, sale, or management of properties, as well as cleaning, moving, furniture and kitchen installation, and personnel services.
Where necessary to process your specific request and legally permitted, the required data may be transferred to participating property providers, property owners, or service companies carrying out the requested work.
Your data will not be disclosed to third parties for their own independent marketing purposes without an appropriate legal basis.
5. Recipients of Personal Data
In connection with the operation of this website and our communications, technical service providers, in particular hosting, email, and where applicable form providers, may process personal data.
Where service providers process data on our behalf, this is carried out on the basis of the required data processing agreements.
Data may also be disclosed to authorities or other authorized recipients where we are legally required to do so.
6. Storage Period
We store personal data only for as long as necessary for the respective processing purposes.
Data relating to inquiries will be deleted once the matter has been fully resolved and no further retention is required. If a contractual relationship is established, data required for the performance of the contract may continue to be processed.
Statutory retention obligations and any necessary storage for the establishment, exercise, or defense of legal claims remain unaffected. Where data must be retained for these reasons, its processing will be restricted accordingly.
For technical logs and third-party services used on this website, the storage periods described in the relevant sections apply.
7. Your Rights
Subject to the applicable legal requirements, you have the following rights:
- Access to your personal data
- Correction of inaccurate data and completion of incomplete data
- Deletion of your data
- Restriction of processing
- Data portability
Where processing is based on your consent, you may withdraw that consent at any time with effect for the future. The lawfulness of processing carried out before withdrawal remains unaffected.
Right to Object
Where your data is processed on the basis of Art. 6(1)(e) or (f) GDPR, you may object to such processing on grounds relating to your particular situation.
You may object at any time to the processing of your personal data for direct marketing purposes.
To exercise your rights, you can contact us using the contact details provided above.
8. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority, in particular in the Member State of your habitual residence, your place of work, or the place of the alleged infringement.
9. Updates to this Privacy Policy
We may update this Privacy Policy if our data processing practices or the services used on this website change.
Last updated: 21 September 2026